ILINX Platform

The ILINX Enterprise Content Management Platform (ECM) provides complete, agile document automation, streamlining the process of acquiring, storing, accessing and routing documents securely and confidently; while maintaining a lean, agile and highly adoptable design. This document provides an administrator guide outlining the minimum hardware and software requirements for the installation of a core ILINX ECM platform. Actual requirements can vary significantly for each individual implementation, and impacted by infrastructure, process, integration and volume/load requirements. The best method for sizing a suitable production implementation architecture is to run a “proof of concept” or “pilot” project prior to full implementation. Doing so allows the implementation team to further assess the known requirements, perform load testing and adjust the specifications accordingly. For information on administering the system, please see the ILINX Capture and ILINX Content Store Administrator Guides.

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Introduction

The line of ILINX products have minimum machine and server system requirements for each product. This document covers the system, server, and client requirements of the ILINX product suite. Below is a diagram of ILINX products and servers in relation to hosting/supporting Microsoft products.

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Supported System Requirements

Important: ImageSource only tests and supports integration with third party vendor products that are currently covered under their own active support programs. For information regarding Product Lifecycle support for ILINX products, please refer to the ILINX EULA file.

Note: SSL (Secure Sockets Layer), TLS (Transport Layer Security), & HTTPS (Hyper Text Transfer Protocol Secure) are all supported within ILINX. Refer to the Installation Guide for configuration information.

Virtualization Solutions

Citrix and other virtualization solutions are used in conjunction with ILINX products every day by customers around the world. ImageSource works to ensure that all ILINX applications operate correctly within these environments and strives to support our customers using these solutions. While ImageSource does not explicitly support the various virtualization products, our technical support group will endeavor to work with customers to troubleshoot and determine the root cause of any ILINX technical issue. ImageSource reserves the right to request our customers to diagnose certain issues on a Supported Operating System in a native environment. ImageSource will only make this request when there is reason to believe that the virtual environment is a contributing factor to the issue. If the issue cannot be reproduced in the native environment, ImageSource may conclude that the issue is specific to the virtualization environment, and unrelated to our software. The customer shall then refer their issue to Citrix or appropriate virtualization vendor.

ILINX Web Clients

The ILINX web clients entail ILINX Capture, ILINX Content Store, ILINX eForms and Flex.

*Note:  See the Choice of client deployment | Push client certificate through active directory group policy section of the ILINX Installation Guide document for additional details.

Important Note:  As of version 6.0, if you are using Windows XP and or any version earlier than Internet Explorer 9.1 as the OS / Web browser for the ILINX Content Store or ILINX Capture client, they will continue to function; however, they are no longer supported.

ILINX Advanced Capture

It is recommended that ILINX Advanced Capture servers have a minimum of 6 CPU cores. Processing can be tailored to take advantage of more CPU cores to support a higher volume or low SLA. In high volume systems, Advanced Capture should be installed and configured on dedicated servers.

ILINX Capture Mobile & Mobile SDK

ILINX Capture Android SDK supports both 32-bit and 64-bit.

Mobile Updates Note:

Testing of major mobile version updates after an ILINX release

Apple and Android release operating system version updates on a frequent basis. ImageSource is dedicated to developing and testing against the latest versions of iOS and Android. After the initial ILINX release, the ILINX Capture Mobile application and mobile SDK will continue to be supported on the latest “dot” release of the two latest major versions of iOS and Android. A major version is defined by the first digit of the release number, for example, iOS 14 or iOS 15 or for Android version 11 or 12. A “dot” release refers to the second digit in the version number, for example, iOS 14.3 or iOS 14.4. Critical security updates are often delivered via “dot” releases therefore, ImageSource supports only the latest “dot” release for the two newest operating system versions and strongly encourages customers to keep their mobile device systems up to date.

When a new major version of iOS or Android is officially released after the ILINX release, the ILINX Capture Mobile application will be tested for compatibility with the new major version. Once testing has completed, ILINX Capture Mobile will continue to be supported on the new operating system version and the one major version prior.

Based on the above support information, if a device’s operating system cannot be upgraded to a version supported by ILINX Capture Mobile, that device will not be supported.

ILINX Capture Email Import Client

Note: Outlook Web App is NOT supported.

ILINX eForms & Flex

The browsers listed and their respective versions are fully compatible with ILINX eForms & Flex. Note: Flex does not support file formats .exe or .msi to import nor download. Use ILINX Content Store or ILINX Capture if you need to capture these file formats.

ILINX Release

ILINX Capture Format Converter

ILINX Import

ILINX Export

ILINX Servers

The ILINX Servers act as the supporting system for ILINX Capture and ILINX Content Store, as well as ILINX eForms, ILINX Flex, and ILINX Advanced Capture. The support specifications apply to all of these products.

Important:  The system specifications referenced the minimum supported configurations.  ImageSource strongly advises that the finalized system specifications for your environment be reviewed in detail with the Project Management and Technical Teams that will be performing the installation prior to purchasing your hardware and operating systems in order to make sure the system is sized correctly to meet the specific requirements and needs of your business unit(s) or Enterprise environment.

The ILINX database can be run on the same computer as the ILINX Web Server, but in a production environment, it is highly recommended that the SQL database be on its own dedicated server.

AD FS Details

Important Note:  ImageSource highly recommends Active Directory Federation Services (AD FS) as the authentication model.  If there is an existing AD FS environment, we recommend you configure ILINX to use this.  If AD FS is not available, we recommend the AD FS service to be enabled on the ILINX server.  ILINX also has basic supports for WIS, which can be used if you have a simple Active Directory structure or setup.  If you find WIS is not sufficient for your needs, please use AD FS as described in the Enabling AD FS section.

> Provides federated authentication and authorization services for the ILINX products

> Minimum AD FS version 3.0 is required. Additional details:

– AD FS 3.0 ships with Windows Server 2012 R2

– AD FS 4.0 ships with Windows Server 2016

Note: AD FS configurations are only required for ILINX Content Store and ILINX Capture.

ILINX Database Server

Important:  The system specifications referenced the minimum support configurations.  ImageSource strongly advises that the finalized system specifications for your environment be reviewed in detail with the Project Management and Technical Teams that will be performing the installation prior to purchasing your hardware and operating systems in order to make sure the system is sized correctly to meet the specific requirements and needs of your business unit(s) or Enterprise environment.  SQL Server is a core component of the ILINX system and has a direct impact on total solution performance.  System resources for the SQL Server should be considered in relation to the expected ILINX solution complexity and transactions.  Minimum specifications described here are based off the SQL Server 2019 minimum recommended specifications – it is expected that systems will require additional resources to support ILINX. This recommendation is designed to serve as an indication of a suitable implementation architecture. Implementation may be possible with an architecture that differs from the one recommended, and with less or more hardware. SQL Server hardware resourcing is directly affected by the number of ILINX modules being used, the workflow complexity, the number of batches being processed and imaging demographics. The most reliable method for sizing a suitable implementation architecture is to run a proof of concept or pilot prior to full implementation. This will allow the implementation team to assess the likely success of the suggested implementation architecture and adjust the specifications accordingly if the need to do so is demonstrated by the results. Estimates are based on available documentation, experience, testing, feedback, POCs, and best-practices. Solution implementations differ significantly, which means that an individual solution can differ quite significantly in its performance numbers. Due to the complexity of the solution space, we cannot guarantee any of the estimates displayed. They serve as a guideline in a pre-implementation phase to roughly estimate required hardware. Many factors can influence the final hardware requirement.