Support Matrix

ILINX Platform

The ILINX Enterprise Content Management Platform (ECM) provides complete, agile document automation, streamlining the process of acquiring, storing, accessing and routing documents securely and confidently; while maintaining a lean, agile and highly adoptable design.

This document provides an administrator guide outlining the minimum hardware and software requirements for the installation of a core ILINX ECM platform. Actual requirements can vary significantly for each individual implementation, and impacted by infrastructure, process, integration and volume/load requirements.

The best method for sizing a suitable production implementation architecture is to run a “proof of concept” or “pilot” project prior to full implementation. Doing so allows the implementation team to further assess the known requirements, perform load testing and adjust the specifications accordingly.

For information on administering the system, please see the ILINX Capture and ILINX Content Store Administrator Guides.


Introduction

The line of ILINX products have minimum machine and server system requirements for each product. This document covers the system, server, and client requirements of the ILINX product suite. Below is a diagram of ILINX products and servers in relation to hosting/supporting Microsoft products.


Supported System Requirements

Important:  ImageSource only tests and supports integration with third party vendor products that are covered under their own “mainstream support” programs.  For information regarding Product Lifecycle support for ILINX products, please refer to the ILINX EULA file.

Note: SSL (Secure Sockets Layer), TLS (Transport Layer Security), & HTTPS (Hyper Text Transfer Protocol Secure) are all supported within ILINX. Refer to the Installation Guide for configuration information.

Virtualization Solutions

Citrix and other virtualization solutions are used in conjunction with ILINX products every day by customers around the world. ImageSource works to ensure that all ILINX applications operate correctly within these environments and strives to support our customers using these solutions. While ImageSource does not explicitly support the various virtualization products, our technical support group will endeavor to work with customers to troubleshoot and determine the root cause of any ILINX technical issue. ImageSource reserves the right to request our customers to diagnose certain issues on a Supported Operating System in a native environment. ImageSource will only make this request when there is reason to believe that the virtual environment is a contributing factor to the issue. If the issue cannot be reproduced in the native environment, ImageSource may conclude that the issue is specific to the virtualization environment, and unrelated to our software. The customer shall then refer their issue to Citrix or appropriate virtualization vendor.

ILINX Web Clients

The ILINX web clients entail ILINX Capture, ILINX Content Store, ILINX eForms and Flex.

Minimum Support Configurations
Quad processor (or more)
6 GB RAM (or higher)
10 GB (or more) disk space
1280 x 1024 (32 bit color) 19-24” wide monitor
Certificate Delivery:

OPTION 1: Individual* Connect to URL
OPTION 2: Group Policy* Connect to URL

*Note:  See the Choice of client deployment | Push client certificate through active directory group policy section of the ILINX Installation Guide document for additional details.

 

Applications Supported Versions
Client Operating System Microsoft Windows 8.1, Windows 10
Microsoft Office 2016 & Office 365 (32 bit) (viewing)
ILINX Capture & Content Store browser Internet Explorer 11 (32-bit)
ILINX Flex browser Internet Explorer 11 (32-bit), Google Chrome 68.0, Mozilla Firefox 61.0, Microsoft Edge
.NET Framework Built and executes using version 4.5
Tested using version 4.7
Supports 4.5, 4.6, & 4.7
For further information see: Determine Which .NET Framework Versions Are Installed

Important Note:  As of version 6.0, if you are using Windows XP and or any version earlier than Internet Explorer 9.0 as the OS / Web browser for the ILINX Content Store or ILINX Capture client, they will continue to function; however, they are no longer supported.

 

ILINX Capture Mobile & Mobile SDK

Mobile OS Supported Versions Device Camera
iOS (iPhone & iPad) 9.x & 10.x 8 MP (or higher)
Android 6.x, 7.x, & 8.x 8 MP (or higher)

 

Mobile Updates Note:

Testing of major mobile version updates after an ILINX release

Apple and Android release operating system version updates on a frequent basis. ImageSource is dedicated to developing and testing against the latest versions of iOS and Android. After the initial ILINX release, the ILINX Capture Mobile application and mobile SDK will continue to be supported on the latest “dot” release of the two latest major versions of iOS and Android. A major version is defined by the first digit of the release number, for example, iOS 12 or iOS 13 or for Android version 9 or 10. A “dot” release refers to the second digit in the version number, for example, iOS 13.3 or iOS 13.4. Critical security updates are often delivered via “dot” releases therefore, ImageSource supports only the latest “dot” release for the two newest operating system versions and strongly encourages customers to keep their mobile device systems up to date.

When a new major version of iOS or Android is officially released after the ILINX release, the ILINX Capture Mobile application will be tested for compatibility with the new major version. Once testing has completed, ILINX Capture Mobile will continue to be supported on the new operating system version and the one major version prior.

Based on the above support information, if a device’s operating system cannot be upgraded to a version supported by ILINX Capture Mobile, that device will not be supported.

 

ILINX Capture Email Import Client

Mail Clients Minimum Supported Versions
Microsoft Outlook Desktop32-bit only Microsoft Office 2016
Microsoft 365 Desktop

Requirements Links
Visual Studio 2010 Tools for Office Runtime Download
Client Hardware specifications see ILINX Web Client

Note: Outlook Web App is NOT supported.

 

ILINX eForms & Flex

The browsers listed and their respective versions are fully compatible with ILINX eForms & Flex.

Windows Browser Client Minimum Supported Versions
Internet Explorer 11
Google Chrome 68.0
Mozilla Firefox 61.0

Apple Browser Client Minimum Supported Versions
Safari 11.x
Mozilla Firefox 61.0

Requirements Links
VC C++ 2015 Runtime 64-bit Download
PHP 7.0.x (x64), Windows Cache Extension 2.0 (x64) for PHP 7.0 and PHP Manager for IIS Download
MS ODBC Driver 11 for SQL server 64-bit Download
SQL Server drivers for PHP 7.0 (SQLSVR40.exe) Download

 

ILINX Release

Minimum Support Configurations Notes
100 MB (or more – installation disk space)
6 GB RAM (or more)
Microsoft .NET Framework 4.5 Built and executes using version 4.5
Tested using version 4.7
Supports 4.5 & higher
Microsoft SQL Server
(refer to ILINX Database Server)
This software is required if you choose to export index values to a database or will be configuring the Audit database option.

 

ILINX Capture Format Converter

Minimum Support Configurations Notes
600 MB (or more – installation disk space)
6 GB (or more)
Microsoft .NET Framework 4.5 Built and executes using version 4.5
Tested using version 4.7
Supports 4.5 & higher
Microsoft Office 2016 & Office 365 (32 bit) (conversion)
Microsoft SQL Server
(refer to ILINX Database Server)
This software is required if you choose to export index values to a database or will be configuring the Audit database option.

 

ILINX Import

Minimum Support Configurations Notes
100 MB (or more – installation disk space)
6 GB RAM (or more)
Microsoft .NET Framework 4.5 Built and executes using version 4.5
Tested using version 4.7
Supports 4.5 & higher
Microsoft Office 2016 & Office 365 File system and email conversion during import
Microsoft SQL Server
(refer to ILINX Database Server)
This software is required if you choose to import index values to a database or will be configuring the Audit database option.

 

ILINX Export

Minimum Support Configurations Notes
100 MB (or more – installation disk space)
6 GB RAM (or more)
Microsoft .NET Framework 4.5 Built and executes using version 4.5
Tested using version 4.7
Supports 4.5 & higher
Microsoft SQL Server
(refer to ILINX Database Server)
This software is required if you choose to export index values to a database or will be configuring the Audit database option.

 

ILINX Servers

The ILINX Servers act as the supporting system for ILINX Capture and ILINX Content Store, as well as ILINX eForms, ILINX Flex, and ILINX Advanced Capture. The support specifications apply to all of these products.

Important:  The system specifications referenced the minimum supported configurations.  ImageSource strongly advises that the finalized system specifications for your environment be reviewed in detail with the Project Management and Technical Teams that will be performing the installation prior to purchasing your hardware and operating systems in order to make sure the system is sized correctly to meet the specific requirements and needs of your business unit(s) or Enterprise environment.

The ILINX database can be run on the same computer as the ILINX Web Server, but in a production environment, it is highly recommended that the SQL database be on its own dedicated server.

Minimum Support Configurations Notes
80 GB Hard disk space System drive
8 GB RAM (or more)
64-bit, 4 core Processor

Application Supported Versions
Windows Server 2012 R2 & 2016
Microsoft SQL Server refer to ILINX Database Server
Microsoft .NET Framework Built and executes using version 4.5
Tested using version 4.7
Supports 4.5, 4.6, & 4.7
For further information see: Determine Which .NET Framework Versions Are Installed

AD FS Details

Important Note:  ImageSource highly recommends Active Directory Federation Services (AD FS) as the authentication model.  If there is an existing AD FS environment, we recommend you configure ILINX to use this.  If AD FS is not available, we recommend the AD FS service to be enabled on the ILINX server.  ILINX also has basic supports for WIS, which can be used if you have a simple Active Directory structure or setup.  If you find WIS is not sufficient for your needs, please use AD FS as described in the Enabling AD FS section.

> Provides federated authentication and authorization services for the ILINX products

> Minimum AD FS version 3.0 is required. Additional details:

– AD FS 3.0 ships with Windows Server 2012 R2

– AD FS 4.0 ships with Windows Server 2016

Note: AD FS configurations are only required for ILINX Content Store and ILINX Capture.

 

ILINX Database Server

Important:  The system specifications referenced the minimum support configurations.  ImageSource strongly advises that the finalized system specifications for your environment be reviewed in detail with the Project Management and Technical Teams that will be performing the installation prior to purchasing your hardware and operating systems in order to make sure the system is sized correctly to meet the specific requirements and needs of your business unit(s) or Enterprise environment.

Minimum Support Configurations Notes
Microsoft SQL Server
(Standard or Enterprise)
2012, 2014, 2016, 2017
– During installation of the SQL software, be sure to install the full text engine and Management Studio.
– Special consideration should be taken into account if installing SQL in a virtual environment. SQL Server is very disk I/O intensive and should be provided with dedicated physical hard disks.
32GB RAM It is important to configure disk space size with respect to the future. Consider your current document storage needs and future growth level to determine an appropriate size. Actual size requirements will vary greatly between implementations; if you are not sure of your database storage requirements contact the Support Department.
RAID 1 – OS & Apps
RAID 10 – Database
RAID 10 – Database log files