Support Matrix

ILINX Platform

The ILINX Enterprise Content Management Platform (ECM) provides complete, agile document automation, streamlining the process of acquiring, storing, accessing and routing documents securely and confidently; while maintaining a lean, agile and highly adoptable design.

This document provides an administrator guide outlining the minimum hardware and software requirements for the installation of a core ILINX ECM platform. Actual requirements can vary significantly for each individual implementation, and impacted by infrastructure, process, integration and volume/load requirements.

The best method for sizing a suitable production implementation architecture is to run a “proof of concept” or “pilot” project prior to full implementation. Doing so allows the implementation team to further assess the known requirements, perform load testing and adjust the specifications accordingly.

For information on administering the system, please see the ILINX Capture and ILINX Content Store Administrator Guides.


Introduction

The line of ILINX products have minimum machine and server system requirements for each product. This document covers the system, server, and client requirements of the ILINX product suite. Below is a diagram of ILINX products and servers in relation to hosting/supporting Microsoft products.


Supported System Requirements

Important:  ImageSource only tests and supports integration with third party vendor products that are covered under their own “mainstream support” programs.  For information regarding Product Lifecycle support for ILINX products, please refer to the ILINX EULA file.

Note: SSL (Secure Sockets Layer), TLS (Transport Layer Security), & HTTPS (Hyper Text Transfer Protocol Secure) are all supported within ILINX. Refer to the Installation Guide for configuration information.

ILINX Web Clients

The ILINX web clients entail ILINX Capture, ILINX Content Store, ILINX eForms and Flex.

Minimum Support Configurations
Quad processor (or more)
6 GB RAM (or higher)
5 GB (or more)
1280 x 1024 (32 bit color) 19-24” wide monitor
Microsoft Windows 8.1 (or higher)
Microsoft Office 2013, 2016 & Office 365 (or higher) (32 bit) (viewing)
Internet Explorer 11 (32-bit)
.NET Framework 4.5 (or higher)
For further information see: Determine Which .NET Framework Versions Are Installed
Certificate Delivery:

OPTION 1: Individual* Connect to URL
OPTION 2: Group Policy* Connect to URL

*Note:  See the Choice of client deployment | Push client certificate through active directory group policy section of the ILINX Installation Guide document for additional details.

Important Note:  As of version 6.0, if you are using Windows XP and or any version earlier than Internet Explorer 9.0 as the OS / Web browser for the ILINX Content Store or ILINX Capture client, they will continue to function; however, they are no longer supported.

 

ILINX Capture Mobile

Mobile OS Minimum Supported Versions Device Camera
IOS (Apple iPhone & iPad) 9.x (or higher) 5MP (or higher)
Android 5.x (or higher) 5MP (or higher)

 

ILINX Capture Email Import Client

Mail Clients Minimum Supported Versions
Microsoft Outlook Desktop – 32-bit only Microsoft Office 2013 & 2016(or higher)
Microsoft 365 Desktop

Requirements Links
Visual Studio 2010 Tools for Office Runtime Download
Client Hardware specifications see ILINX Web Client

Note: Outlook Web App is NOT supported.

 

ILINX eForms & Flex

The browsers listed and their respective versions are fully compatible with ILINX eForms & Flex.

Windows Browser Client Minimum Supported Versions
Internet Explorer 11
Google Chrome 50.0 (or higher)
Mozilla Firefox 40.0 (or higher)

Apple Browser Client Minimum Supported Versions
Safari 7.0 (or higher)
Mozilla Firefox 28.0 (or higher)

Requirements Links
VC C++ 2015 Runtime 64-bit Download
PHP 7.0.x (x64), Windows Cache Extension 2.0 (x64) for PHP 7.0 and PHP Manager for IIS Download
MS ODBC Driver 11 for SQL server 64-bit Download
SQL Server drivers for PHP 7.0 (SQLSVR40.exe) Download

 

ILINX Release

Minimum Support Configurations Notes
100 MB (or more – installation disk space)
6 GB RAM (or more – available disk space)
Microsoft .NET Framework 4.5 (or higher) Download the current .NET Framework 4.5 version from Microsoft
Microsoft SQL Server (or higher)
(refer to ILINX Database Server)
This software is required if you choose to export index values to a database or will be configuring the Audit database option.

 

ILINX Capture Format Converter

Minimum Support Configurations Notes
600 MB (or more – available disk space)
6 GB (or more – available disk space)
Microsoft .NET Framework 4.5 (or higher) Download the current .NET Framework 4.5 version from Microsoft
Microsoft Office 2013, 2016 & Office 365 (32 bit) (conversion)
Microsoft SQL Server
(refer to ILINX Database Server)
This software is required if you choose to export index values to a database or will be configuring the Audit database option.

 

ILINX Import

Minimum Support Configurations Notes
100 MB (or more – installation disk space)
6 GB RAM (or more – available disk space)
Microsoft .NET Framework 4.5 (or higher) Download the current .NET Framework 4.5 version from Microsoft
Microsoft Office 2013, 2016 & Office 365 (file system and email conversion during import)
Microsoft SQL Server
(refer to ILINX Database Server)
This software is required if you choose to export index values to a database or will be configuring the Audit database option.

 

ILINX Export

Minimum Support Configurations Notes
100 MB (or more – installation disk space)
6 GB RAM (or more – available disk space)
Microsoft .NET Framework 4.5 (or higher) Download the current .NET Framework 4.5 version from Microsoft
Microsoft SQL Server
(refer to ILINX Database Server)
This software is required if you choose to export index values to a database or will be configuring the Audit database option.

 

ILINX Servers

The ILINX Servers act as the supporting system for ILINX Capture and ILINX Content Store, as well as ILINX eForms, ILINX Flex, and ILINX Advanced Capture. The support specifications apply to all of these products.

Important:  The system specifications referenced the minimum supported configurations.  ImageSource strongly advises that the finalized system specifications for your environment be reviewed in detail with the Project Management and Technical Teams that will be performing the installation prior to purchasing your hardware and operating systems in order to make sure the system is sized correctly to meet the specific requirements and needs of your business unit(s) or Enterprise environment.

The ILINX database can be run on the same computer as the ILINX Web Server, but in a production environment, it is highly recommended that the SQL database be on its own dedicated server.

Minimum Support Configurations Notes
80 GB Hard disk space System drive
8 GB RAM (or more – available disk space)
64-bit, 4 core Processor
Microsoft SQL Server
(refer to ILINX Database Server)
This software is required if you choose to export index values to a database or will be configuring the Audit database option.
Microsoft .NET Framework 4.5 (or higher) Download the current .NET Framework 4.5 version from Microsoft

 

AD FS Details

Important Note:  The preferred authentication method for both ILINX and Microsoft is Active Directory Federation Services (AD FS).  Depending on your existing infrastructure and experience, setting up and configuring AD FS may be simple or more complicated.  ILINX also supports WIS for authentication (must be defined on first use), which can be used if you have a simple Active Directory structure or setup.  If you find WIS is not sufficient for your needs, please use AD FS as described in the following section.

> Provides federated authentication and authorization services for the ILINX products

> Minimum AD FS version 2.1 (or higher) is required. Additional details:

– AD FS 2.1 ships with Windows Server 2012

– AD FS 3.0 ships with Windows Server 2012 R2

Note: AD FS configurations are only required for ILINX Content Store and ILINX Capture.

 

ILINX Database Server

Important:  The system specifications referenced the minimum support configurations.  ImageSource strongly advises that the finalized system specifications for your environment be reviewed in detail with the Project Management and Technical Teams that will be performing the installation prior to purchasing your hardware and operating systems in order to make sure the system is sized correctly to meet the specific requirements and needs of your business unit(s) or Enterprise environment.

Minimum Support Configurations Notes
Microsoft SQL Server 2012 (or higher)
(Standard or Enterprise version)
– During installation of the SQL software, be sure to install the full text engine and Management Studio.
– Special consideration should be taken into account if installing SQL in a virtual environment. SQL Server is very disk I/O intensive and should be provided with dedicated physical hard disks.
32GB RAM (available disk space) It is important to configure disk space size with respect to the future. Consider your current document storage needs and future growth level to determine an appropriate size. Actual size requirements will vary greatly between implementations; if you are not sure of your database storage requirements contact the Support Department.
RAID 1 – OS & Apps
RAID 10 – Database
RAID 10 – Database log files